Customer Care

Here are some answers to the most frequently asked questions. Please read through them and if you cannot find what you are looking for just send an email to Sales@PicnicBasketSun.com. One of our customer support representatives will be able to assist you quickly.

Ordering

- Simply add all your desired items to your shopping cart. Click checkout to get your order total, shipping details, and payment information. That's really all there is to it!

- At the moment we only accept online orders. If you have any questions you can of course email us at anytime. No phone orders or email orders are being accepted at this time.

- Sales tax is only charged to residents of Georgia at the rate of 7%. If you live anywhere outside of Georgia you will not be charged any sales tax.

Shipping

- Shipping is done through the United States Postal Service.

- We ship all over the United States, Canada, and most International countries as well.

- All shipping charges are flat rate and will be assigned at time of checkout.

Payments

- You can pay through all major credit cards, PayPal, Google Checkout, and mail in check.

- If you have special requirements, feel free to send us an email and we will work with you accordingly.

- An email confirmation will be sent once payment is received and item has been shipped.

Returns & Exchanges

- We have a 100% satisfaction guarantee for each and every customer.

- Please send an email to us within 30 days of purchase to accommodate a return or an exchange.

- Our promise is that you will be satisfied and we will work hard to make that happen.

Security & Privacy Policy

- All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

- We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

- In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.